Faq

What is AZANITE A+?
Azanite A+ is a highly innovative material developed by AGS in its laboratories. A synthetic stone that combines the beauty of natural stone with the ease of maintenance and the flexibility of shaping and customization of a composite material. Azanite A+ has intrinsic acoustic characteristics that allow to realize products of absolute excellence in the audio field, managing to eliminate several problems related to the reproduction of sound that characterize the usual products at the source, without having to introduce corrections of various types. All Materics Audio products are made of Azanite A+.

WHO’S AGS?
AGS, a leading company in the sector specialising in innovation and research, has a 20-year history of engineering excellence, development and launch of new products. The Azanite A+ was created in its laboratories, from which Materics Audio products come to life.

WHO IS MATERICS AUDIO
Materics Audio is the brand of AGS that comes from the understanding of the potential of Azanite on acoustic performance combined with the ability to create products with shapes and colors. The use of Azanite allows to increase the acoustic performance of all components used in audio from the external chassis allowing performance and audio parameters that do not have the other components made using traditional materials, all combined with the technical skills of their audio engineers. The acoustic performance of absolute importance and the shapes adopted allow you to enjoy a product of excellence that differs from the rest of the current production: the reproduction in the environment is pure emotion and maximum involvement.

WHERE YOU LISTEN TO AND BUY AUDIO MATERICS PRODUCTS
Materics Audio products can be purchased and listened to at specialist dealers. Materics Audio products can also be heard at AGS headquarters in Strada Statale del Sempione, 170, 20016 Pero (MI), upon appointment. To make an appointment, write to: info@materics.audio.com

PRODUCTS MADE IN ITALY
Materics Audio products are manufactured in all their parts in the AGS plants in Strada Statale del Sempione, 170, 20016 Pero (MI). All the production is internal, carried out in a single plant with an integrated production process.

ONLINE PURCHASE
Materics Audio products can be purchased online directly on the Materics Audio website (www.materics-audio.com/shop) and on the main world marketplaces. The purchasing process is

simple: once you have selected the product of interest, enter the products in the shopping cart, go to the checkout and enter a promotional code if you have one. Complete the form with your data and select the different options for payment, make the payment and proceed to check out. You will receive an email confirmation that will notify you of the positive conclusion of the purchase and you will be notified when your product will be shipped.

SHIPMENTS
Shipments are free all over the world: the customer is responsible for the customs fees of all countries in the world except USA & Canada. Shipments will be made within 3 working days of receipt of payment.

RETURN
Returns can be made within 60 days of purchase, at no cost to the customer; to complete the return, please contact customer service at the following e-mail address: support@materics-audio.com.
Once received the return, in case the product is intact and complete, a refund will be issued within 72 hours from the confirmation of the return.

PAYMENTS
Payments can be made through all circuits of Credit Card, PayPal and bank transfer and are guaranteed through the XYZ circuit.

WARRANTY
The warranty on Materics Audio products is lifetime on all components in which the Azanite is used, A+ vice versa is two years on components such as speakers and capacitors. The warranty is valid when the conditions of use of Materics Audio products are respected without improper use, the conditions are listed in the instruction manual.

CUSTOMER CARE & INFORMATION
For any information please contact the Customer Service by e-mail at: info@materics-audio.it